Vice President, Career Services Centers, Goodwill Industries of the Southern Piedmont


Goodwill Industries of the Southern Piedmont is a nonprofit organization that connects people to opportunities to find gainful employment and meaningful work. Through its 29 retail stores and more than 30 donation sites, the Goodwill Opportunity Campus (GOC), and partnerships with employers and other organizations. Goodwill builds pathways for members of the community to uncover their passions, enhance their skill sets, and achieve more for themselves and their families – creating a brighter future for all.

As a social enterprise, proceeds from the sale of donated goods, fund job training and employment services offered free of charge to members of the community. In 2021, Goodwill Industries of the Southern Piedmont provided support to more than 6,100 people and sold more than 15 million items in stores and online. At the Goodwill Opportunity Campus, the organization partners with Charlotte Metro Credit Union, Charlotte Community Health Clinic and Dentistry, among others, to provide health and financial resources so individuals can truly be successful in work and life.

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The Vice President, Career Services Centers reports to the Chief Program Officer (CPO), and direct reports include Director, Client Experience & Family Services, and Director, Regional Career Services. Indirect reports include up to 20 team members.


The Vice President, Career Services Centers is responsible for long-term and short-term planning and organizing of all phases of the Career Services Program, including developing and implementing new programs in the communities where Goodwill Industries of Southern Piedmont serves. This role is also responsible for implementing the Career Services Regional Growth Plan, which will include governmental contracts and new programs.

The Vice President, Career Services Centers ensures there is operational effectiveness in the programs and services of all Career Centers. This position is responsible for the operational performance to create value for participants, employers, and partners in the communities in the Charlotte surrounding region.

The Vice President, Career Services Centers carries out supervisory responsibilities in accordance with the organization’s purpose, policies, and procedures. These responsibilities include creating a remarkable environment, interviewing, hiring, and training team members; planning, assigning, and directing work; performance management; addressing concerns and resolving problems; and budget development and management.

Serving as a member of the Workforce Services Leadership Team and the Corporate Leadership Team, this position works to support Goodwill’s Purpose, Mission, Vision, and Values by performing the following duties personally or through staff teams.

Specific duties will include, but not necessarily be limited to:

  • Set vision and strategic direction of Career Services Centers in Goodwill Industries of the Southern Piedmont territories through programs, initiatives, and other solutions that provide employer-relevant skills development for participants that lead to outcomes.
  • Direct and oversee large-scale projects by leading planning, priority setting, managing timelines and deliverables, monitoring progress, metrics, and milestones aligned to the strategic plan.
  • Provide programmatic oversight of all career services, including career centers and growth initiatives in the regional footprint-designated areas.
  • Regularly monitor, analyze, and evaluate the current scope of services offered through career services and plan, implement, and direct new programs.
  • Collaborate with stakeholders across the organization to communicate and gather input to build awareness and support and enhance the strategic and annual planning for all Career Services Centers.
  • Develop programs to meet the local needs of those communities that are consistent with the mission and strategic goals of the organization.
  • Prepare, negotiate, and follow through on career development services contracts while maintaining compliance.
  • Develop internal proposals for workforce development services, with recommendations on both a strategic and operational level.
  • Create goals, objectives, strategies, and budgets for the Career Services Centers in coordination with the Chief Program Officer that support the organization’s mission and strategic vision.


  • Demonstrated experience in project management, business analysis, and problem-solving.
  • Demonstrated commitment to diversity, equity, and inclusiveness, and the values of respect, integrity, service, excellence, and stewardship.
  • Strong relationship builder with the ability to find common ground, build decision-making consensus, and strengthen collaboration among diverse stakeholders.
  • Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
  • Excellent communication skills, both written and oral, with the ability to represent the organization internally and externally across a wide range of stakeholders and constituencies.
  • Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities, and guiding investment in people and systems.
  • Master’s degree (MA) or equivalent in public administration, nonprofit management, organizational development, sociology, social innovation, or related field; ten years of experience in career services, program management, talent development management, organizational development, and related areas; equivalent combination of education and experience that includes eight years of increasingly responsible management experience in performance measurement, data analysis, change management, and systems design/improvement.


Compensation will be commensurate with experience including a competitive base salary, bonus opportunity, and competitive benefits package.

Goodwill Industries of the Southern Piedmont is an equal opportunity employer committed to diversity in the workplace.


Chris Shade, Consultant