Retail Regional Director

Goodwill Industries of Northwest North Carolina

ORGANIZATION:
Goodwill Industries of Northwest North Carolina (“Goodwill”) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC, that has served the community since 1926. The organization employs more than 1,100 team members who are dedicated to their mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, career services in 28 locations, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. Goodwill makes a difference in the lives of the individuals they serve and, in turn, in the community. Goodwill’s business operations provide stability to the organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling. Goodwill’s values shape the culture and guide employees’ interactions with program participants, customers, and each other. Employees’ shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes Goodwill successful and inspires all that they do.

For more information, please visit www.goodwillnwnc.org.

REPORTS/RELATIONSHIPS:
This position will report directly to ­­­­the Associate Vice President, Retail, and will manage a team of store managers throughout their designated region.

BASIC FUNCTIONS:
Every position at Goodwill exists to contribute to Goodwill’s mission of creating opportunities to enhance people’s lives through training, workforce development services, and collaboration with other community organizations. The Retail Regional Director’s responsibilities will support departmental, divisional, and organizational goals, as well as Goodwill’s mission. The successful candidate will be responsible for setting and executing the overall strategy for the retail stores in the assigned region and overseeing the daily operations, ensuring that each store operates efficiently, meets sales targets, and delivers exceptional customer service.

Specific duties will include, but not necessarily be limited to:

• Provide day-to-day supervision and development opportunities for retail management in multiple locations by hiring, providing direction, setting expectations, holding managers accountable, rewarding, and guiding the development of retail management through a comprehensive training plan developed for assigned retail managers.
• Conduct site visits across various retail stores within assigned region reviewing store operations, establishing expectations, and developing follow-up procedures and accountability measures that align with company standards and guidelines to ensure stores are running efficiently and effectively, which includes merchandising, cleanliness, and safety practices.
• Drive overall financial performance of the region by developing, reviewing, analyzing, and reconciling financial reports, determining trends and areas of opportunity, advising retail managers and leadership on cost control methods, and resolving budgetary issues (managing profit and loss, adherence to financial sales objectives, and staying within allocated budgets).
• Ensure compliance with company and legal policies, procedures, and regulations, including environmental compliance, for multiple retail locations by implementing and monitoring loss prevention; safety and compliance controls; overseeing safety, operational, and quality assurance routines; developing and implementing action plans; and providing direction and guidance on executing company programs and strategic initiatives including dress code, time and attendance, productivity, customer satisfaction, and hygiene standards.
• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent.
• Cultivate an environment where team members respect and adhere to company standards of diversity, equity, inclusion, and belonging by integrating these values into all programs and practices, and enforcing consequences for violations or non-compliance.
• Foster a culture that builds morale by creating, managing, and maintaining a positive connection between management and team members promoting an open flow of communication; regularly recognizing others’ contributions and accomplishments; work to effectively resolve conflicts that arise in the workplace to minimize disruption to the operations, partnering with HR, Loss Prevention, and other leaders on the recommendation and administration of discipline when necessary.
• Ensure timely resolution of all inquiries and assistance requests from donors, customers, retail managers, team members, and leadership, consistently responding within a 24- to 48-hour timeframe.
  
  

REQUIREMENTS:

• Five to eight years of experience in a regional retail role, including three to four years of multiunit supervisory/leadership experience.
• Demonstrated track record of increased annual revenue and process improvement.
• Leadership skills and business acumen.
• Excellent communication skills – written and verbal.
• Project management.
• Ability to multitask and make decisions in a fast-paced environment.
• Ability to develop and grow internal partnerships and interact cross-functionally with all levels across the organization.
• Effective team development and training skills.
• Strong decision-making, problem-solving, and conflict management skills.
• Ability to be cross-trained for all retail positions.
• Customer-service focus.
• Advanced experience using Microsoft Office Suite.
• Accountability.
• Emotional intelligence.
• Personal vehicle and valid driver’s license required; travel 75% or more required.
• Bachelor’s degree required with major/concentration in business, marketing, retail management, or a related field preferred.
  
  

COMPENSATION:
Compensation will be commensurate with experience including a competitive base salary, bonus opportunity, and competitive benefits package.

CONTACT INFORMATION:
Chris Shade, Consultant
Coleman Lew Canny Bowen
[email protected]
704.377.0362