Regional Operations Director – East Division

COMPANY:
Privately held international operator of consumer services/retail locations.

REPORTS/RELATIONSHIPS:
The Regional Operations Director – East Division is directly accountable for 12 centers across North Carolina and South Carolina.

BASIC FUNCTIONS:
The Regional Operations Director (ROD) is responsible for financial, operational, and brand execution leadership across a designated region. The ROD helps drive all key strategic operational initiatives. Importantly, the ROD is expected to set the tone for the organization and support future growth through his/her effort, visibility, and energetic leadership.

Specific duties will include, but not necessarily be limited to:

Work with Center Directors directly while coordinating with other supporting functions to combine maximum enrollment with effective cost control to produce profit.
Build a culture of excellence by developing and leading a high-performing team that provides best-in-class programming and superior customer service to all customers.
Maintain full compliance with all regulatory standards and requirements in accordance with corporate policies and local requirements across multiple jurisdictions.
Ensure all school equipment, facilities, and operating practices meet standards.
Ensure that current customers, through NPS results, help increase the impact of the brand to drive future enrollments.
Increase staff engagement, retention, and development levels to improve organizational readiness for future growth.
Perform monthly business reviews to ensure performance and make key strategic decisions as needed to deliver on the company’s financials; effectively engage with the Senior Management Team in order to align required resources to drive continuing results.
Utilize a hands-on, engaged approach to leading the region including appropriate staffing levels and financial performance.

REQUIREMENTS:

Minimum ten years’ experience within a fast-paced, growth-oriented B2C multi-unit business with a particular focus on service delivery excellence through many staff.
Proven ability to deliver operational results in tough operating environments, including staffing challenges post-Covid.
Demonstrated sustainable effort, grit, and stick-to-it-ness, starting with superior educational success; successful candidate will likely have a four-year degree in a discipline such as business, economics, or science.
Effective relationship builder with a wide range of staff leaders, staff, and customers; empathy is a strong suit.
Likes being in the middle of the action, not afraid to make tough decisions, and enjoys seeing others grow and succeed.
Entrepreneurial, growth mindset with the ability to take on additional responsibility over time.

COMPENSATION:
Compensation will be commensurate with experience including a competitive base salary, bonus opportunity, and competitive benefits package.

CONTACT:
Patrick Plott, Associate
[email protected]
704.377.0362