Chief Operating Officer

COMPANY:
A high-growth retail supermarket company based in the Southeast.

REPORTS/RELATIONSHIPS:
This position will report directly to the President and Chief Executive Officer and manages a team of six direct reports including three Zone Vice Presidents of Operations, Vice President of Operations Support, Director of Quality Assurance, Vice President of Construction, and a team of over 10,000 employees.

BASIC FUNCTIONS:
The Chief Operating Officer (COO) is responsible for overseeing and optimizing all aspects of the company’s day-to-day operations and execution of strategic plans, driving profitability, and fostering a high-performing team culture.

Specific duties will include, but not necessarily be limited to:

Develop and implement operational strategies to support the company’s overall business objectives.
Collaborate with the CEO and other executive leaders to develop and implement long-term strategic plans.
Translate strategic plans into actionable operational plans and initiatives.
Regularly interface with parent company for strategy discussions and update calls.
Ensure the effective and efficient execution of daily operations, including store performance, customer service, and loss prevention.
Identify and implement process improvements to enhance efficiency, reduce costs, and improve customer experience.
Monitor key performance indicators (KPIs) and provide regular reports to the CEO and executive team.
Stay abreast of industry trends, competitive landscape, and emerging technologies to drive innovation and growth.
Lead, mentor, and develop a high-performing team of operational managers and team members.
Create a positive and supportive work environment that fosters collaboration, innovation, and employee engagement.
Manage the operational budget and ensure alignment with financial goals.
Monitor and analyze financial performance, identify areas for improvement, and implement corrective actions.

REQUIREMENTS:

15+ years of experience in grocery retail operations, including in-store operations.
Proven track record of developing high performers and building a culture focused on customer experience, as well as team member experience.
Demonstrated ability to increase sales and create efficiencies in store operations, including the use of new technologies.
Experience leading a group of multiunit leaders and ability to drive authentic leadership among those leaders.
Excellent communication skills with the ability to share strategies effectively with all team members.
Nimble, able to pivot quickly and drive growth; experience in building new stores and remodeling existing stores.
Ability to travel at least 50% of the time; some international travel is required.
Experience working internationally or with an international parent company is desired.
Fluency in Spanish is a plus.
Bachelor’s degree in business administration, operations management, or a related field is required; MBA or advanced degree preferred.

COMPENSATION:
Compensation will be commensurate with experience including a competitive base salary, bonus opportunity, and competitive benefits package.

CONTACT INFORMATION:
Joy Abbott, Consultant
[email protected]
704.377.0362