Senior Administrator – Sales and Rentals

COMPANY:
Luxury real estate and vacation management company. Headquartered in Wilmington, NC and serves the entire coastline of North Carolina.

REPORTS/RELATIONSHIPS:
This position will report directly to the Chief Executive Officer/Owner.

BASIC FUNCTIONS:
The individual who occupies this position will support continued growth while leading the launch and expansion of services in the Outer Banks. The position operates across three core functions: Company-wide Administrative and Operational Support, Outer Banks Office Coordination and Agent Support, and Vacation Rental Expansion and Market Leadership. This role is designed for a highly capable, entrepreneurial, and polished professional who can operate at a high level across multiple disciplines while serving as the local face of the company in the Outer Banks.

This is a high-impact, three-faceted role that sits at the intersection of growth, operations, and client experience and is intentionally structured as a three-pronged responsibility, with clear prioritization and expectations across each area.

Specific duties will include, but not necessarily be limited to:

Company-wide Administrative and Operational Support

Provide administrative and operational support to the enterprise as a whole.
Assist agents with listings and transactions; coordinate documentation and client communication.
Maintain MLS systems; conduct property research.
Support marketing initiatives and serve as customer service liaison across both companies.
Strong organizational ability to provide precise, responsive support and a commitment to excellence in execution in supporting agents across Coastal North Carolina.

Outer Banks Office Coordination and Agent Support

Serve as primary support for the local office and agents in the Outer Banks market.
Maintain a polished, organized, and professional office environment.
Coordinate meetings and events; manage logistics and support agents’ needs.
Ensure smooth operations of the office on a day-to-day basis.
Act as the central point of coordination locally; contribute to both agent productivity and overall office culture.

Vacation Rental Expansion and Market Leadership

Lead the expansion of the company into the Outer Banks.
Facilitate executing a disciplined, high-energy entry into the Outer Banks region by working closely with agents to identify and secure initial vacation rental opportunities; prospect and build relationships with homeowners; secure key local vendor partners (cleaning, maintenance, linen, etc.); assist in curating a small, highly intentional portfolio of luxury properties.
Focus on quality, presentation, and performance to meaningfully differentiate from the existing market; ensure consistency with brand standards and deliver a level of service that reflects the very top tier of the industry.

REQUIREMENTS:

Real estate license strongly preferred.
Knowledge of and experience with the Outer Banks real estate and vacation rentals market.
Experience in property management or short-term vacation rentals highly preferred.
Strong understanding of luxury service standards and client expectations.
Ability to operate with discretion and confidentiality at the highest level.
Self-starter, highly organized, exceptional attention to detail, and independently driven.
Polished, poised, and professional demeanor.
Strong interpersonal skills with the ability to build trust quickly.
Strong written and verbal communication skills.
Ability to prioritize and execute in a fast-paced, multifaceted environment.
Highly proficient in technology and able to quickly learn new systems.
Entrepreneurial mindset with a desire to help build and grow a new market presence.
Service orientation with a natural inclination toward hospitality and excellence.
Calm under pressure with strong problem-solving instincts.
Positive, energetic, and solutions oriented.
Strong sense of ownership and accountability.
Deep alignment with a luxury, white-glove brand philosophy and environment.

COMPENSATION:
Compensation will be commensurate with experience, including a competitive base salary and significant bonus opportunity.

CONTACT INFORMATION:
Shana Plott, CEO
splott@CLCBsearch.com
704.377.0362