Senior Vice President of Operations

COMPANY:
Private equity-backed, MSO-supported private orthopedic practice with several locations and ASCs based in the Southeast.

REPORTS/RELATIONSHIPS:
The Senior Vice President of Operations (SVP Ops) will serve as the senior operational leader for the practice and will report to the Chief Operating Officer at the management services organization (MSO), while partnering closely with the physician board of the practice. The SVP Ops will lead a mature orthopedic practice with 25+ providers and 250+ employees.

BASIC FUNCTIONS:
The SVP Ops is the senior operational leader for the orthopedic practice, responsible for defining and executing the operational strategy that drives high-quality patient care, strong financial performance, practice growth, and a positive team culture.

This leader will partner closely with the MSO and the practice’s physician board to develop and execute the strategic vision and plan for the organization, while retaining primary ownership for how the practice delivers operational excellence and sustained performance.

Specific duties will include, but not necessarily be limited to:

Lead and oversee the day-to-day practice operations to assure the highest quality care and patient, provider, and staff satisfaction.
Lead, coach, and develop supervisors and administrative staff to ensure high performance, accountability, and growth.
Ensure compliance with all regulatory agencies, system protocols, and office procedures; communicate policy changes to appropriate staff.
Work closely with physicians and the MSO to optimize practice operations through skilled operational processes and sound financial management.
Provide input for the development of budgetary and financial goals; support short- and long-term goals and develop methods for continued growth and operational success.
Ensure office staff members are trained and versed in all applicable information systems associated with the practice and assist with all transitions to EHRs.
Establish clear performance priorities and lead structured change management to advance access, efficiency, and service excellence.
Foster a culture of continuous quality improvement, equity, inclusion, and operational efficiency.
Cultivate a high-performance team culture by fostering engagement, clarity, trust, and ownership at all levels.
Partner with MSO on talent acquisition, onboarding, performance management, and talent development using enterprise frameworks.
Identify and address performance issues of staff; counsel and discipline according to policy; mediate or assist in the mediation of conflicts, differences, and misunderstandings between and among patients, staff, and physicians.

REQUIREMENTS:

Five-plus years in healthcare administration management; management in orthopedics in a private physician practice is strongly preferred.
Solid financial acumen; experience owning and managing a P&L.
Track record of growing top line revenue, reducing waste, and optimizing expenses.
Track record of building and maintaining positive culture and relationships.
Exceptional communication skills with a servant-leader approach.
Ability to lead a team and work effectively across multiple departments.
General administrative skills with the ability to lead ongoing and overlapping projects and direct multiple projects simultaneously.
Bachelor’s degree in business administration, healthcare administration, nursing, or a related field is required; a master’s degree is preferred.

COMPENSATION:
Compensation will be commensurate with experience including a competitive base salary, bonus opportunity, and competitive benefits package.

CONTACT INFORMATION:
Joy Abbott, Consultant
jabbott@CLCBsearch.com
704.377.0362