Vice President, Talent Development, Goodwill Industries of the Southern Piedmont


Goodwill Industries of the Southern Piedmont (GISP/Goodwill) is a nonprofit organization that connects people to opportunities to find gainful employment and meaningful work. Through its 31+ retail stores and more than 30 donation sites, the Goodwill Opportunity Campus (GOC), and partnerships with employers and other organizations, Goodwill builds pathways for members of the community to uncover their passions, enhance their skill sets, and achieve more for themselves and their families – creating a brighter future for all.

As a social enterprise, proceeds from the sale of donated goods fund job training and employment services offered free of charge to members of the community. In 2021, Goodwill Industries of the Southern Piedmont provided support to more than 6,100 people and sold more than 15 million items in stores and online. At the Goodwill Opportunity Campus, the organization partners with Charlotte Metro Credit Union, Charlotte Community Health Clinic and Dentistry, among others, to provide health and financial resources so individuals can truly be successful in work and life.

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The Vice President, Talent Development will report directly to the Chief Program Officer.


The Vice President, Talent Development will plan, implement, and direct the activities of the Talent Development Group, working in support of Goodwill Industries of the Southern Piedmont’s Mission, Vision, and Values by performing the following duties personally or through their team’s supervisors and/or team members. This role provides strategic leadership in designing and implementing community workforce development programs and Goodwill’s staff and leadership development programs.

Specific duties will include, but not necessarily be limited to:


  • Set vision and strategic direction to drive talent development through programs, initiatives, and other solutions that provide employer-relevant skill development for GISP’s participants and staff.
  • Create a learning organization and position GISP as a leader in workforce development and first choice employer.
  • Provide programmatic oversight and direction for building strategic and multi-faceted business/employer partnerships, staff and participant skill development, and integrating employer (including GISP as an employer) input into solutions and services.
  • Oversee the GISP organizational development strategy by developing the strategy for staff skill development in partnership with human resources.
  • Develop the strategy for organizational development solutions and initiatives to support GISP’s First Choice Employer Strategic Focus.
  • Collaborate across the organization to build awareness and support; communicate and gather input to enhance the strategic and annual planning for employer engagement, participant and staff skill development, and organizational development solutions and initiatives.
  • Collaborate with leadership to maintain, identify, and pursue strategic relationships that advance the goals of the organization.
  • Develop plans, objectives, strategies, and budgets for the Talent Development Group in coordination with the Chief Program Officer, other WFS division leaders, and Talent Development Group staff that are supportive of the organization’s mission and strategic vision.


  • Directly supervise the Director, Goodwill University, Director, Construction and Trade Training, and Director, Career Navigation; responsible for the overall direction, coordination, and evaluation of these departments.
  • Carry out supervisory responsibilities in accordance with the Agency’s policies and procedures – responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and counseling team members; addressing feedback and resolving problems; and budget development and management.


  • Represent the organization in the community and within the region as requested by the Chief Program Officer.
  • Perform other job-related tasks as assigned by the Chief Program Officer.


  • Commitment to Goodwill’s Mission and Core Values: Incorporate Goodwill’s Mission and Core Values into the Agency’s vision and strategies.
  • Commitment to Inclusion: Institutionalize Cultural Competency and Diversity/Inclusion throughout GISP.
  • Community & Service Driven: Ensure community engagement via strategies that promote the global nature of the Goodwill movement.
  • Relationship-Building Skills: Initiate the development of relationships with influential leaders to impact and strengthen the community.
  • Communication Skills: Navigate complex political and social circles with ease and communicate to engage and inspire people within and outside Goodwill.
  • Commitment to Development: Ensure that a talent management system is in place and executed effectively; ensure established processes for coaching and responsiveness to all staff needs and issues are executed appropriately throughout GISP.
  • Commitment to Quality Results: Determine benchmarks and create an organizational structure that ensures appropriate leadership to meet objectives.
  • Business Acumen: Possess penetrating insight and strong strategic and critical thinking skills, and ensure organizational adherence to all GISP policies/procedures.
  • Stewardship: Develop and implement stewardship strategies.
  • Emotional Maturity: Share authority and demonstrates courage and humility.
  • Integrity: Principled, ethical, and create an organizational culture of trust.
  • Capacity for Change: Effectively drive change by leveraging resources, creating alignment to remain relevant, and position for organizational growth.


  • Ten years of experience in human resources, training, program management, leadership development, talent development/management, organizational development, and related areas or an equivalent combination of education and experience.
  • Must have increasingly responsible management experience in annual and strategic planning, financial modeling, performance measurement, data analysis, change management, and systems design/improvement or an equivalent combination of education and experience.
  • Must demonstrate strong project management, business analysis, problem-solving, recommendation formulation, and design thinking skills.
  • A proven track record in working effectively with individuals at all levels of responsibility within an organization and across organizational lines, building solid and productive working relationships.
  • Ability to read, analyze, and interpret the most complex documents.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Ability to write speeches and articles using original or innovative techniques or style.
  • Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to deal with several abstract and concrete variables exercising originality, initiative, and ingenuity in making decisions subject only to the approval of the Chief Program Officer.
  • Master’s degree or equivalent in adult education, management, human resources, organizational development, I/O psychology, or related field.


Compensation will be commensurate with experience, including a competitive base salary, bonus opportunity, and competitive benefits package.


Chris Shade, Consultant