Vice President of Shelter Services, Roof Above


Roof Above is North Carolina’s most comprehensive homeless service provider. Their mission is to unite the community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,200 individuals every day across seven campuses in Charlotte (up to 14 campuses in COVID). Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.

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This position will report directly to the Chief Program Officer and will supervise three program directors for the North Tryon, Howard Levine, and Lucille Giles shelter programs.


The Vice President of Shelter Services will supervise several areas including clinical leadership, financial management, compliance, and community engagement, as well as coordination with physical maintenance of structures. A key goal of this position is to foster and uphold a culture that is aligned with Housing First and with ROOF ABOVE’s mission and values.

Specific duties will include, but not necessarily be limited to:

  • Ensure a high standard of service delivery, with the overall goal of helping each neighbor successfully engage with supportive services and navigate the housing process.
  • Provide clinical direction and leadership to program leadership, utilizing a harm reduction approach and evidence-based practices.
  • Conduct weekly supervision to program directors.
  • Facilitate regular Shelter Leadership team meetings.
  • Ensure program compliance with grants, contracts, and all Homeless Management Information Systems (HMIS) requirements; complete relevant reports in an accurate and timely manner.
  • Work with community partners, including the Continuum of Care, Homeless Service Network, Mecklenburg County, and other homeless services agency to coordinate community-wide response to homelessness.
  • Develop community resources and liaise with collateral providers to enhance wrap-around services available to neighbors.
  • Assure continuing training to staff.
  • Manage fiscal resources well and maintain program records in accordance with a variety of funding and regulatory requirements.
  • Work with Chief Program Officer and Vice Presidents of Scatter Site, Engagement, and Single Site to ensure coordination of services and team building activities work to unite staff.
  • Perform other duties as assigned.


  • Substantial previous experience working with individuals living with mental illness, substance use disorder, or dual diagnosis.
  • Prior experience working with individuals experiencing homelessness; prior experience within shelter systems is a plus.
  • Minimum of eight years of supervisory experience.
  • Proficiency managing government grants and contracts.
  • Superior oral and written communication skills, including presentation skills.
  • Computer proficiency; experience with ServicePoint a plus.
  • Master’s degree in human services field; licensure in professional field or extensive work experience strongly preferred.


Compensation will be commensurate with experience including a competitive base salary, bonus opportunity, and competitive benefits package.


Chris Shade, Consultant