Division Director of Stores

COMPANY:

A southeast based supermarket chain.

REPORTS/RELATIONSHIPS:

This position will report to the Vice President of Retail Sales and Operations. The Division Director of Stores directly supervises 50-65 store management and field support staff with additional indirect reports that include 200 store department managers and 1,600 store employees.

BASIC FUNCTIONS:

The Division Director of Stores will lead an operations division to achieve budgeted sales, gross profit, expenses, and bottom-line EBITDA while ensuring service levels and ritual execution that supports the company’s brand.

Specific duties will include, but not necessarily be limited to:

  • Develop and implement store operations procedures.
  • Work closely with executive staff to identify and initiate change and achieve the company’s brand vision and results.
  • Work to balance the needs of guests, employees, and shareholders.
  • Possess a thorough understanding of the company’s brand components and enforce brand alignment and execution throughout assigned division.
  • Ensure assigned division supports all marketing and sales driving initiatives and instill a selling culture within their team.
  • Ensure achievement of budgeted P&L objectives.
  • Motivate and coach leaders at all levels to effectively execute company visual merchandising expectations.
  • Ensure guest service delivery that meets brand expectations including the use of I, Me, and My, recommending, and story selling.
  • Perform period and quarterly business reviews to ensure performance and make key strategic decisions as needed to deliver on the company’s financials.
  • Ensure the profitable management of center store and fresh inventory.
  • Partner with human resources to ensure proper staffing, onboarding, training, and performance management of employees within the assigned division.
  • Hire and develop bench leaders who fit and support the brand, challenge themselves to continuously improve, and achieve desired results.
  • Support the e-commerce team in driving sales, subscriber health, efficiency, and curbside performance metrics.
  • Lead and develop the field merchandising team.
  • Provide leadership that is in line with the company’s brand and drives employee engagement, inclusion, and diversity.
  • Ensure all assigned stores achieve the company’s audit objectives and Food Safety standards.
  • Manage the execution of workforce management initiatives and the achievement of labor and overtime management within assigned division.
  • Create a guest-focused culture that supports sales, people, brand, and operational excellence.
  • Prepare weekly division recaps and enthusiastically participate in weekly operations meetings.
  • Work collaboratively with key stakeholder teams (marketing, merchandising, operations, brand, finance, e-commerce, and store development) to continually innovate and differentiate the company’s offerings.

REQUIREMENTS:

  • 10-12 years of progressively increasing retail supermarket experience including some combination of store management, merchandising, field management, etc.
  • Passion for the business and growing sales; enthusiasm for retail operations.
  • P&L responsibility for a multi-store territory.
  • Proven ability to inspire, motivate, and lead a large team including store managers, department managers, and field support personnel.
  • Ability to develop and implement store operations procedures.
  • Demonstrated orientation for results, utilizing data for making business decisions.
  • Ability to think outside the box, executing within the company’s structure while offering new ideas and solutions when appropriate.
  • Ability to effectively manage multiple priorities and operate in a lean structure with full accountability for all areas of responsibility.
  • Demonstrated values of honesty and trustworthiness in all facets of the role.
  • Excellent interpersonal, communication, and conflict resolution skills.
  • Experience working effectively within a team structure.
  • Bachelor’s degree strongly preferred.

COMPENSATION:

Compensation will be commensurate with experience including a competitive base salary, bonus opportunity, and competitive benefits package.

CONTACT INFORMATION:

Sam Fortenbery, Consultant
704.377.0362