Director of Operations


 Director of Operations


Rapidly growing multi-unit operator of quick-serve restaurants.


The Director of Operations reports to the owner and leads a team of store operators and support staff within each location.


The Director of Operations is responsible for operational, financial, and strategic leadership of multiple store locations, including P&L accountability, sales, marketing, quality, and service. The Director of Operations helps drive all key strategic initiatives and is expected to set the tone for the organization through his/her effort, visibility, and energetic leadership.

Specific duties will include, but not necessarily be limited to:

  • Work with the store teams to drive sales and effective cost control to produce profit.
  • Serves as primary liaison with the franchisor and partner effectively with key stakeholders to drive growth both organically and through acquisition.
  • Analyze and establish both customized and scalable strategies for meeting company objectives; apply an analytical and continuous improvement mindset to the business.
  • Perform periodic and quarterly business reviews to ensure performance and make key strategic decisions as needed to deliver on the company’s financials.
  • Build a culture of excellence by developing and leading a high-performing team that provides a best-in-class product and superior customer service to all customers.
  • Maintain full compliance of all regulatory standards and requirements in accordance with corporate policies and standards.
  • Ensure all store equipment and facilities are clean, safe, and well-maintained at all times.
  • Provide operational support/leadership to store operators and staff within each location, creating systems, processes, and procedures, and establish solid operating infrastructure.
  • Utilize a hands-on, engaged approach to leading each company location, including appropriate staffing levels and financial performance.
  • Minimum seven years’ experience in multi-unit retail, with validated experience leading new store openings.
  • Communicate regularly and transparently with the owner and store operators, utilizing thoroughly researched and well-thought-out strategies and plans for execution.


  • Minimum seven years’ experience in multi-unit retail, with validated experience leading new store openings.
  • Minimum five years’ experience leading dispersed teams across multiple locations and with the ability to develop and inspire team members across all levels of the company.
  • Sound business acumen with P&L experience, including building and adhering to budgets, reporting, planning, and analysis.
  • Self-motivated with a sense of ownership; strong desire to achieve results with a servant leader approach.
  • Entrepreneurial, growth mindset with the ability to take on additional responsibility over time.
  • Excellent interpersonal and communication skills.
  • Integrity and ethics that are above reproach.


Compensation will be commensurate with experience, including a competitive base salary, bonus opportunity, and competitive benefits package.


Jonas Hedin
Managing Partner