The Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving a community of more than one million residents in Mecklenburg County, North Carolina. Through 20 locations, 480 associates, targeted outreach and online resources, the Library delivers exceptional services and programs, with a mission to improve lives and build a stronger community. Having adopted a public commons model, the Library provides free and open access to its physical and electronic collections, information, and services to people of all ages and all walks of life.
In 2015, the Library embarked on a collaborative project called Blueprint 2025 to envision the future of the Library. Emerging from this project, the Library seeks to accomplish its mission of improving lives and build a stronger community, and reach its vision of being the essential connector of a thriving community of readers, leaders, and learners by focusing on three guiding principles: An Essential Community Connector, a Welcoming Place to All and a Destination for Learning.
In November 2019, the Library unveiled the design for its new $100 million, 115,000-square-foot Main Library in Uptown Charlotte. The new Main Library will serve as the “public commons,” and is designed to be an architecturally distinctive, state-of-the-art, technologically advanced knowledge center, welcoming everyone in the community to access the resources of a 21st century library. Serving as the gateway to re-imagined corridor – the new Main Library will allow opportunities to connect with others, participate in the public life of the community, and is poised to become a major destination in Uptown Charlotte. The Library will break ground in early 2021 and is scheduled for completion and opening in early 2024. For information on the Main Library project, click here.
For additional information, please visit www.cmlibrary.org.
The CEO reports to the Board of Trustees and leads a team that includes the Chief Customer Officer/Library Director; Chief Innovation Officer; Chief Community Officer; and the Chief Capacity Officer. The CEO is ultimately responsible for providing leadership to the Library’s approximately 480 employees.
The Chief Executive Officer is responsible for the overall vision, direction, growth, effectiveness, stewardship, and sustainability of the organization. Through the ongoing development of community partnerships that benefit residents and guests of Charlotte-Mecklenburg, the CEO will coordinate community and staff resources to carry out the mission and policies of the Library.
Specific duties include, but are not necessarily limited to:
- Ensure the organization operates in an intentional manner, guided by a current strategic and/or longer-range business plan, and annual operating plans in the form of a Program of Work and Key Performance Indicators (KPIs).
- Ensure the organization accomplishes its business goals and objectives while operating in compliance with all applicable Federal, State, and local laws, rules, and regulations.
- Ensure that the organization has the optimal physical footprint and locations across the county.
- Lead and support key organizational leaders and the business units for which they are responsible.
- Serve as the face of the organization and lead all enterprise level needs including Board governance, county, and other key external community relationships.
- Ensure that the organization has the talent to fulfill its mission, that talent levels are continually improving, and that the right people with the right skills are in the right jobs doing the right activities.
- With a strong focus on Diversity, Equity, Inclusion and Access, ensure that strategic goals and priorities, along with execution, are constantly aligned with a DEIA focus.
- Ensure that the organization has a positive, winning work environment consistent with the Library’s Core Values of Learning, Openness, Respect, Inclusion, and Leadership.
- Model the effective coaching and development of direct reports and other staff.
Board and Volunteer Leadership Development
- Ensure that the Board has the capacity, level of engagement, information, and processes to lead the organization and inspire confidence among funders, partners, the community, and staff.
- Create the necessary Board and committee structure and processes so that organizational business can be accomplished through meetings and committee activity.
- Plan interesting, relevant Board meetings to provide trustees with the information and structure they need to govern effectively.
- Work with the Board Nominating Committee to identify, cultivate, and recruit Board candidates with specific skill sets and experiences required to assist with and advise on Library activities.
- Coordinate with the County and Board of Education to recommend appointment of qualified Board candidates who meet specific, identified Board needs.
- Support the Library’s volunteer coordination program, and create volunteer leadership opportunities that broaden engagement, attract relevant and valuable skill sets to the organization, and enable cultivation of future trustees.
- Ensure that the organization has the sufficient mix and amount of resources to fund current and intermediate operating and capital needs and has funding mechanisms and strategies in place to sustain the organization for the long-term.
- Manage the organization’s relationship with Mecklenburg County staff and elected leaders to ensure funding that is predictable and sufficient; work closely with Finance and other key organizational leaders to execute on the partnership with the County.
- Work with Library Board leadership and County staff and elected leadership to identify the most optimal investment strategies that ensure fiscal responsibility and long-term sustainability of the mission, providing free services and access to all.
- Provide ongoing direction to the Library Foundation and oversee the Foundation’s private fundraising activities; offer guidance, participate in fundraising and donor cultivation activities, and work to ensure that the Library and Library Foundation’s activities are integrated and aligned.
- Actively participate in strategy development, activities, and efforts to build a large unrestricted endowment for the benefit of the Library.
- Ensure that the organization has the people, processes, policies, procedures, and partners in place to achieve its financial goals, operate with the highest level of financial integrity, and enjoy a reputation for public transparency and financial stewardship.
- Work with the Finance team to establish an annual budget, oversee its successful execution, and report accurate and timely results to the Board and Mecklenburg County staff.
- Ensure that strategies are in place to leverage the organization’s roles as trusted source, welcome place, valued partner, and essential leader to ensure its recognition as essential to a healthy, growing, caring, and cohesive community.
- Ensure that the Library is actively engaged on the community stage, and act as principal connection point between the community, its leaders, and the Library organization.
- Serve as a public champion, guardian, and emphatic supporter of the people’s intellectual freedom to read.
- A visionary with passion for libraries, for the work of librarians, the learning and community-building they enable, and the diverse populations they serve.
- Adept at and motivated to spend time with frontline staff and patrons “on the ground” in the branches.
- Demonstrated commitment to racial equity work; able to cross cultural boundaries to build and maintain strong working relationships; commitment to upward mobility and creating economic opportunity.
- Minimum of ten years successful experience in a senior management role that includes operations, finance, human resources with the ability to administer basic nonprofit financial accounting and budget management, performance management, compensation, and other policies and procedures.
- Demonstrated track record of successful fundraising and organizational growth preferred; comfortable “making the ask” and serving as the lead fundraiser.
- Strong interpersonal communication skills and sensitivity to the needs of a diverse ethnic population; influencer and negotiator.
- Outstanding communicator, both oral and written; active listener; able to connect with diverse stakeholders; effective public speaking skills.
- An innovative collaborator and creative problem-solver; able to attract, inspire, and engage others; sensitive to diverse points of view and keen awareness of stakeholder needs and how to build collaborative partnerships based upon fundamental principles.
- Passion for coaching and developing team members; able to navigate adversity with grace and kindness.
- Decisive and systems orientation; able to drill down and make sound business decisions based on data.
- Undergraduate degree required, Master’s degree in a related field preferred.
Compensation will be commensurate with experience including a competitive base salary and competitive benefits package.
The Charlotte Mecklenburg Library is an equal opportunity employer committed to diversity in the workplace.